A trades van is on a job. A salon is mid-cut. The phone rings, goes to voicemail, and the customer rings the rival instead. Or they open your chat, type a question, and hear nothing back.
We make sure it doesn't happen: a text back the moment you miss a call, a real reply on your site chat, and a weekly note of every lead we caught — so the enquiry that would've vanished becomes the booking.
You don't lose customers in one dramatic moment. You lose them in the gaps nobody covers.
The phone rings while you're with a customer. It goes to voicemail. They don't leave one — they tap the next name in Google. One missed call is one booked job you'll never know you lost.
A visitor opens your site chat at 9pm with a real question. Nobody's there. They close the tab. A managed chat answers in your voice and books the call — turning a bounce into a customer.
Here's the thing: your Google profile earns the click, your reputation earns the trust — but the call or the chat is where the money's actually made. If that step leaks, everything before it was for nothing.
Send me your business — I'll send back a free check of how many calls and chats you might be losing, and where. No cost.
Get my free calls check →This is the follow-up most owners mean to do and never get to. We do it, alongside the rest of your FifthStar care.
The moment a call goes unanswered, an SMS goes out in your voice — "Sorry we missed you, here's a link to book or reply." The customer stays in the loop.
A chat widget on your site, answered by us in your tone — hours, bookings, directions, the usual questions, handled.
The common asks (opening times, parking, price range) get instant answers, so the human only handles the tricky ones.
A short note: how many calls we caught, how many chats we answered, and the leads worth a follow-up call.
On Growth and Pro, the chat stays live when you're closed — the evening enquiry becomes next morning's booking.
Same tone as your review replies and your site. The customer feels one business, not three vendors.
Illustrative scope from the service we run — your exact call volume and chat load depend on your trade. No honest provider guarantees a fixed conversion number; we put the capture in place so fewer enquiries leak away.
Everything goes through PayPal. Any UK card — Visa, Mastercard — or your PayPal balance, no account needed. I send the invoice by email; you click pay. Your card details never touch my side.
The full quote sheet lists every plan, what's included, and the welcome rate — ready to print or forward.
See the full quote sheet →We connect to your business number (or a forwarding number we set up). When a call goes unanswered, an SMS goes out in your voice with a book-or-reply link. You stay the owner of the number.
On Growth and Pro, yes — we manage the chat widget in your tone during cover hours, with FAQ auto-replies handling the common asks. Pro runs 24/7 so the late enquiry is caught.
No — GBP Care looks after your Google reviews. Missed-Call & Chat Care looks after the live enquiry: the call that rang and the chat that opened. They reinforce each other — more reviews come from more happy customers you actually caught.
Anytime. Month-to-month, no contract, no exit fee. Email me and it stops at the end of the current month.
No. The text-back and chat replies are written in your business's voice by the same person who writes your review replies — so a customer can't tell the difference between you and us, which is the point.
One recovered booking a month pays for it. Most owners lose far more than that to silent calls and dead chats. One person, no overhead, same voice as your replies and your site.
Send me your business and I'll return a free check of the calls and chats you might be losing. No cost, no catch.